FREQUENTLY ASKED QUESTIONS
Receiving & Redeeming
What exactly does the recipient receive when I send an e-gift card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the e-gift card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the e-gift card.
When is the e-gift card sent to the recipient?
The e-gift card is sent on the date you choose. The delivery date is pre-set to the current date.
What if I believe my e-gift card was not received?
If you have confirmed the recipient's email address but the e-gift card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
If a spam filter is blocking email@example.com emails from getting to an inbox, the email options will need to be modified so that firstname.lastname@example.org emails are not considered spam. If you need further assistance, contact 855-842-7939. Please refer to your order number, or be ready to supply your email address.
Where can I redeem an e-gift card?
Coach e-gift cards can be used as payment for purchases in any Coach Retail Store in the United States, Puerto Rico, or Canada. Coach e-gift cards are also accepted at www.coach.com, the Coach catalog, and via phone at 1-888-262-6224. Coach e-gift cards may be redeemed for merchandise only.
When does the e-gift card expire?
There is no expiration date on your e-gift card.
Can I reload my e-gift card after I've spent the full value?
Not at this time.
How do I know the recipient actually received the e-gift card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the e-gift card has been viewed. If the e-gift card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact 855-842-7939 with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their e-gift card.
Purchasing & Sending
Are there any fees associated with the e-gift card?
No. You will only be charged the face value of the e-gift card, and we will not impose shipping or any other fees at any time.
Can I change the value of an e-gift card after I've paid for it?
Not at this time.
How do I cancel the purchase of an e-gift card?
If you chose a delivery date that is in the future, you can cancel your purchase by contacting 855-842-7939. If the delivery date is today or in the past, your purchase cannot be cancelled.
Can I return an e-gift card?
You may not return or cancel your e-gift card after it is received. Purchasers who wish to cancel an e-gift card order prior to its delivery to a recipient should contact 855-842-7939.
What do I do if my e-gift card is lost or stolen?
If you suspect that someone has copied or stolen your e-gift card, contact Customer Service immediately at 855-842-7939. e-gift cards will be replaced with the purchaser's confirmation email as proof of purchase. e-gift cards have cash value and should be safeguarded accordingly.
Can I purchase an e-gift card outside the United States?
At this time, e-gift card purchases can be made only with a U.S. credit card, (with a U.S. billing address). e-gift cards can be sent to any email address, and can be redeemed in Coach Retail stores in the U.S., Puerto Rico and Canada, by phone or online at coach.com.
How do I check the balance on an e-gift card.
To check the balance on your e-gift card please call 888-216-0644.
What payment methods do you accept?
VISA, MasterCard, Diners Club, American Express, and Discover.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, Diners Club, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as COACH CASHSTAR EGFTCRD.
Can I buy an e-gift card for myself?
Yes. To do so, go to the "Email" tab underneath "How would you like to deliver your e-gift card?" On this tab, enter your name in the "Recipient Name" field and your email address in the "Recipient Email" field. Complete the transaction normally. When you receive your e-gift card email, follow the instructions in the email to retrieve and redeem your e-gift card.
I want a printed e-gift card to present to someone as a gift. How do I do this?
Simply personalize the e-gift card for your recipient, have it sent to yourself and then print it. To do this, go to the "Hand Delivery" tab underneath "How would you like to deliver your e-gift card?". On this tab, enter your email address in the "Your Email" field. Enter your recipient's name and your personal message on the e-gift card preview, and complete the transaction normally. You will receive an e-gift card alert via email. Follow the instructions in this message to retrieve your e-gift card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Can I send two (or more) e-gift cards to two (or more) different people who share an email address?
Yes. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an e-gift card from Coach" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX e-gift card from Coach."
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The e-gift card purchase process is fully PCI compliant. If you have any questions or concerns, please contact 855-842-7939.
How do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the e-gift card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the e-gift card has been viewed. If the e-gift card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
What if someone makes a copy of my printed e-gift card?
Our state of the art technology inhibits fraud, but you must safeguard your e-gift card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the e-gift card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the e-gift card. If you suspect that someone has copied or stolen your e-gift card, contact 855-842-7939 immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
Coach e-gift card, powered by CashStar.